Refund & Cancellation Policy

Last Updated: 14 December 2025

Cancellation

• Cancel or pause anytime
• Cancel at least 24 hours before next delivery

Refund Eligibility

• Product not delivered
• Wrong item delivered
• Damaged or spoiled product

Note: Proof must be shared within 6 hours of delivery.

Non-Refundable

• Delivered fresh flowers
• Customized homam kits
• Missed delivery due to customer unavailability

Refund Processing

Refunds are processed within 5–7 business days to the original payment method.

Support

📞 8695599665
📧 support@virolox.com